Privacy notice
Effective date pending owner review.
Who we are and how to contact us
Data controller: Controller legal name pending owner review
Contact address: Postal address pending owner review
Privacy contact: Privacy contact email pending owner review
Information we collect
When you make an enquiry or request an assessment, we may collect your name, mobile number, email address, postcode, vehicle and registration details, repair category, description of the problem, driveability and urgency, insurance context, preferred reply method, requested assessment timing, photographs, consent records and limited campaign attribution. If work proceeds, we also keep estimates, bookings, workshop communications and the records needed to deliver and account for the service.
Private vehicle photographs can reveal a registration, location or belongings. They are stored as private media and are available only to authorised staff and systems needed to handle the enquiry.
Why we use it and our lawful bases
Enquiries and assessments: Lawful basis pending owner review. This must identify the applicable basis before the notice is approved.
Quotes, bookings and repair work: Lawful basis pending owner review. This must distinguish pre-contract enquiries from an agreed workshop contract.
Marketing: Lawful basis pending owner review. Optional marketing is kept separate from the repair enquiry and can be withdrawn.
Analytics and advertising measurement: Lawful basis pending owner review. Optional analytics and advertising storage remains denied until the visitor consents.
We use these details to understand the requested work, contact you, assess the vehicle, arrange a visit, prepare and discuss an estimate, manage any later repair, protect the site, prevent duplicate submissions and measure advertising only where the required choice has been made. We do not use enquiry data for solely automated decisions that produce legal or similarly significant effects.
Who receives information
Access is limited to authorised workshop staff and service providers needed for hosting, private file storage, database operations and enabled email, Telegram or WhatsApp delivery. Notification providers receive only the data needed for the configured alert. Private photos and claim details are not sent to broad Telegram groups. Failed deliveries are logged without message bodies or permanent private-file URLs.
Some configured technology providers may process information outside the UK. Before approving this notice, the owner must identify the processors actually enabled, their locations and the transfer safeguard relied upon where an international transfer occurs.
How long we keep information
Enquiries, estimates and bookings: The retention period has not yet been confirmed. The owner must publish a period or clear deletion criterion before approving this page.
Private vehicle photos: The retention period has not yet been confirmed. The owner must publish a period or clear deletion criterion before approving this page.
Marketing choices and suppression records: The retention period has not yet been confirmed. The owner must publish a period or clear deletion criterion before approving this page.
Analytics and advertising identifiers: The retention period has not yet been confirmed. The owner must publish a period or clear deletion criterion before approving this page.
Security, access and notification logs: The retention period has not yet been confirmed. The owner must publish a period or clear deletion criterion before approving this page.
Security
We use role-based staff access, private media controls, encrypted integration credentials, authenticated provider boundaries and restricted analytics fields. No internet service is risk-free; suspected incidents are investigated and handled under the applicable legal duties.
Your rights
Depending on the circumstances, you may ask for access, correction, erasure, restriction, portability or an objection to processing. You may withdraw consent at any time without affecting processing already carried out. Contact the privacy address above so the controller can verify and answer your request.
If you remain unhappy, you can complain to the Information Commissioner's Office. You also retain the right to seek a remedy through the courts.
Changes to this notice
We will update this notice when the data flow, providers or legal position changes. The effective date above identifies the version currently presented.